Sales Policy for Goalxcity (Helmet Store)

At Goalxcity, we aim to provide a smooth and transparent shopping experience. Our sales policy ensures that you are fully informed about our processes regarding orders, payments, and shipping. Please review the policy details below:

1. Order Process

  • Placing an Order: Once you place an order on our website, you will receive an order confirmation email. This confirmation does not guarantee that the product is available but serves as a record of your request.
  • Order Acceptance: All orders are subject to availability. If the item is out of stock or unavailable, we will notify you and offer alternative options or a refund.
  • Modifying Orders: If you need to make changes to your order (such as updating the shipping address or modifying the product), please contact us within 24 hours of placing your order. After this period, changes may not be possible.

2. Pricing and Payment

  • Currency: All prices are listed in [insert currency] and include applicable taxes unless stated otherwise.
  • Payment Methods: We accept a range of payment methods including credit/debit cards, PayPal, and other secure payment gateways. Payments must be made in full at the time of purchase.
  • Price Changes: Prices are subject to change without notice. However, once an order is placed, the price at the time of purchase is guaranteed.
  • Discounts and Promotions: Any discounts or promotional offers are valid for the period specified and cannot be applied to previous purchases.

3. Shipping and Delivery

  • Shipping Costs: Shipping charges are calculated at checkout based on the destination and shipping method selected. Free shipping may be available on certain orders or during promotional periods.
  • Delivery Time: Delivery times vary based on location and the chosen shipping method. Estimated delivery dates will be provided at checkout. Please note that these are only estimates, and actual delivery times may vary.
  • Shipping Delays: Goalxcity is not responsible for delays caused by factors outside of our control, such as customs delays, natural disasters, or courier issues.
  • Tracking Information: Once your order has shipped, you will receive tracking information via email to monitor your shipment’s progress.

4. Cancellations

  • Before Shipment: If you wish to cancel your order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and provide a full refund.
  • After Shipment: If your order has already shipped, you will need to follow our returns process once you receive the product.

5. International Orders

  • Customs and Import Duties: For international shipments, customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in the price of the product or shipping fees.
  • Shipping Restrictions: Certain countries may have restrictions on helmet imports. Please check your local regulations before placing an order.

6. Product Availability

  • Out of Stock Items: If an item is out of stock, you will be notified as soon as possible, and we will either offer a replacement, provide a restock date, or issue a refund.

7. Customer Support

  • For any questions, assistance, or inquiries about our products or your order, please contact our customer service team at [insert contact information]. We strive to respond to all queries within 24 hours.

Thank you for choosing Goalxcity for your helmet needs. We are committed to providing you with quality products and excellent service.