Refund and Returns Policy for Goalxcity (Helmet Store)

At Goalxcity, customer satisfaction is our top priority. We strive to provide high-quality helmets that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to assist with refunds and returns. Please review the policy below:

1. Returns

  • Eligibility: Items can be returned within 30 days of receiving your order. To be eligible for a return, the helmet must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Non-Returnable Items: Customized helmets, clearance items, and helmets marked as final sale are non-returnable.

2. Refunds

  • Processing Refunds: Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, partial refunds may be granted if the item is not in its original condition, has been damaged, or is missing parts for reasons not due to our error.

3. Exchanges

  • We only replace helmets if they are defective or damaged. If you need to exchange your helmet for the same model, please contact us at [insert contact information].

4. Return Shipping

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For exchanges or defective products, return shipping costs will be covered by Goalxcity.

5. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account or contact your credit card company. If you’ve done this and still have not received your refund, please contact us at [insert email/contact information].

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to our customer service team at [insert contact information].

We appreciate your business and are committed to ensuring your satisfaction with every purchase at Goalxcity.